“Training doesn’t mean filling a vase, but lighting a fire.”
The team is the basis of success: the contribution of the individual determines the good results of the hotel.
This is why ExWorksMilan believes that training is not only a way to grow, but also an exchange of ideas and best practices that lead employees to feel motivated and part of a team.
We train staff, implement procedures, and define quality standards to improve employee performance and their attitude towards customers, while optimizing hotel sales. It is therefore essential to create a corporate culture, whose values and mission are shared by all staff.
The hotel structure in its best running requires perfect synchrony of operation throughout all levels of the organization chart, in order to ensure a service that fully satisfies the needs and expectations of guests. Our “Customer Centric” approach is based on the belief that a smile or a kind gesture contributes to positive reviews.